Privacy Policy
Last Updated: February 2025
At meshunion, we take your privacy seriously. This document explains how we handle your personal information when you use our fundamental analysis education platform. We operate in Thailand but serve students globally.
By using meshunion.com, you're agreeing to the practices described here. If something doesn't sit right with you, please reach out before continuing to use our services.
Information We Collect
What You Give Us Directly
When you sign up for our learning programs or contact us, we ask for basic details that help us provide better educational experiences:
- Your name and email address for account creation and communication
- Phone number if you choose to provide it for support purposes
- Payment information when you enroll in paid courses
- Learning preferences and goals you share with us
- Messages you send through our contact forms or support channels
Information We Gather Automatically
Like most educational platforms, we collect some technical data to improve your experience and keep our systems running smoothly:
- Browser type and device information
- IP address and general location data
- Pages you visit and time spent on different sections
- Course progress and completion rates
- How you interact with learning materials
How We Use Your Information
We're pretty straightforward about this. Your data helps us run the platform and make it better. Here's what that means in practice:
- Delivering the educational content you've enrolled in
- Sending course updates and important account notifications
- Responding to your questions and support requests
- Improving our curriculum based on how students engage with materials
- Processing payments and maintaining transaction records
- Preventing fraud and maintaining platform security
- Complying with legal obligations under Thailand law
We won't suddenly start using your email for marketing unless you specifically opt in. Education comes first.
Data Protection and Security
We protect your information with industry-standard security measures. Our systems use encryption, secure servers, and regular security audits to keep your data safe.
Important: While we implement strong security practices, no online system is 100% bulletproof. We do our best, but can't guarantee absolute security against determined attackers.
Our team members who handle personal data receive training on privacy practices and are bound by confidentiality agreements. We limit data access to only those who need it to perform their jobs.
Sharing Your Information
We don't sell your personal information. Period. But we do share data in specific situations:
Service Providers
We work with trusted companies that help us operate the platform. This includes payment processors, email service providers, and hosting companies. These partners only get the data they need to do their job and must protect it according to our standards.
Legal Requirements
Sometimes we're legally required to share information with Thai authorities or law enforcement. We'll only do this when legally obligated or when necessary to protect our rights and safety.
Business Transfers
If meshunion is acquired or merges with another company, your information would transfer to the new entity. We'd notify you before this happens.
Your Rights and Choices
You have significant control over your personal information. Under Thailand's Personal Data Protection Act (PDPA), you can:
- Access your data: Request a copy of the personal information we hold about you
- Correct information: Update or fix inaccurate details in your account
- Delete your account: Request removal of your personal information from our systems
- Object to processing: Ask us to stop using your data for specific purposes
- Data portability: Receive your information in a commonly used format
- Withdraw consent: Change your mind about how we use your information
To exercise these rights, email us at help@meshunion.com. We'll respond within 30 days as required by Thailand law.
Cookies and Tracking
We use cookies and similar technologies to keep the platform functioning and to understand how students use our services. These small files help us remember your login status and preferences.
Essential Cookies
Some cookies are necessary for basic functionality. These keep you logged in and ensure the platform works properly. You can't disable these without breaking the site.
Analytics Cookies
We use analytics tools to see which courses are popular and where students get stuck. This helps us improve content. You can opt out of these through your browser settings.
Most browsers let you control cookies through their settings. But blocking all cookies might make parts of our platform unusable.
Data Retention
We keep your information as long as your account is active or as needed to provide our services. Here's roughly how long we hold different types of data:
- Account information: Duration of active account plus 2 years
- Course completion records: 5 years for certification purposes
- Payment records: 7 years as required by Thailand tax law
- Support communications: 3 years after issue resolution
- Analytics data: Aggregated and anonymized after 18 months
After these periods, we either delete the data or anonymize it so it can't be linked back to you. You can request earlier deletion by contacting us directly.
International Data Transfers
Our servers are primarily located in Thailand, but we use some international service providers. When your data moves outside Thailand, we ensure it's protected through:
- Standard contractual clauses approved by data protection authorities
- Partnerships with companies that maintain strong privacy standards
- Encryption during transfer and storage
We're careful about which countries receive data and only work with providers who meet our privacy standards.
Children's Privacy
Our platform is designed for adult learners. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Financial education typically requires legal capacity to enter contracts, which is why we focus on adult students.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post a notice on the platform.
The "Last Updated" date at the top shows when we most recently revised this document. We encourage you to review this policy periodically, especially before sharing new information with us.
Third-Party Links
Our educational content sometimes links to external resources and websites. We're not responsible for the privacy practices of these third parties. When you click away from meshunion.com, you're subject to that site's privacy policy.
We try to link only to reputable sources, but can't control how they handle your information once you leave our platform.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your data, we're here to help. Reach out through any of these channels:
Email: help@meshunion.com
Phone: +66 2 853 9595
Address: Santiraj Soi 2 Rd, Hat Yai, Hat Yai District, Songkhla 90110, Thailand
You also have the right to file a complaint with Thailand's Personal Data Protection Committee if you believe we've mishandled your information.